PRIVACY POLICY

Cove House respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website, submit an inquiry, or make a purchase through our online shop.

By using this website, you agree to the practices described below.

1. Information We Collect

We may collect personal information when you:

Submit an inquiry through our contact form
Purchase products through our online shop
Subscribe to our newsletter or marketing communications
Interact with the website, advertisements, or social platforms

The information we collect may include:

Name
Email address
Phone number
Shipping and billing address
Payment information
Order history
Any details voluntarily submitted through inquiry forms or communications

We may also automatically collect certain technical information, including:

IP address
Browser type and device information
Pages visited and browsing activity
Cookies and analytics data
2. How We Use Your Information

We use collected information to:

Respond to inquiries and project requests
Process and fulfill orders
Communicate regarding purchases, shipments, or customer support
Improve our website experience and services
Send occasional marketing or promotional communications, if you have opted in
Analyze website traffic and performance

We only collect information reasonably necessary to operate our business and serve our clients and customers.

3. Payments & E-Commerce

All payments made through our website are securely processed through trusted third-party payment providers. Cove House does not store complete credit card information on our servers.

Our online shop platform and payment processors may collect and process information necessary to complete transactions, including billing and shipping details.

4. Cookies & Analytics

Our website may use cookies, pixels, and similar technologies to enhance your browsing experience and understand how visitors interact with the site.

These tools may collect information about website usage, device information, and browsing behavior.

Third-party services we may use include, but are not limited to:

Shopify
Google Analytics
Meta/Facebook Pixel
Email marketing platforms

You may adjust your browser settings to disable cookies at any time, though portions of the website may not function properly as a result.

5. Email Communications

If you subscribe to our newsletter or submit your email through our website, you may receive occasional updates, announcements, or promotional communications from Cove House.

You may unsubscribe at any time using the link included in our emails.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers solely as necessary to operate our business, including payment processors, shipping providers, analytics tools, and email marketing platforms.

These providers are only given access to information necessary to perform their services.

7. Data Security

We take reasonable precautions to protect personal information and maintain secure systems; however, no method of online transmission or electronic storage is completely secure.

By using this website, you acknowledge and accept these inherent risks.

8. California Privacy Rights

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:

Request access to personal information collected about you
Request deletion of your personal information
Request correction of inaccurate information
Opt out of certain data-sharing practices where applicable

To exercise these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites or social platforms. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with an updated revision date.

Continued use of the website after updates constitutes acceptance of the revised policy.

12. Contact Information

For questions regarding this Privacy Policy or requests related to your personal information, please contact:

Cove House
Email: hello@covehouse.com